DELIVERY INFORMATION

Charges:

UK Mainland

– Standard delivery: £2.99 or FREE on orders over £20

– Next day delivery: £6.95 (will receive next day if ordered before 12.30pm Monday to Thursday)

Europe (including UK non mainland) and USA - All orders: £20
Rest of the World - All orders: £30

Can items in one order be delivered to multiple addresses?

Each order can only be delivered to one specific address. But you can place separate orders and send each to a different address.

What should I do if I think my order is late?

In the unlikely event that after 14 days you have still not received your order, please email us at team@topdogsuds.co.uk with details of the goods that you have ordered. Please quote your invoice number. This appears on screen when you order and also on your order confirmation email.

I haven’t received all the items I ordered – what do I do?

Please check the confirmation email we sent you on receipt of your order. Then, if you still believe items are missing from your order, please email us at team@topdogsuds.co.uk with your order number. This is stated on your confirmation email and should have been given to you at the end of our checkout process if the transaction went through successfully. We will respond to your query and work to resolve any problems as quickly as possible.

What do I do if my goods are damaged?

If your order is shipped to the wrong address or you receive it damaged or defective, we’ll give you a full refund or replacement. You must notify us of this within 7 days of delivery by email to team@topdogsuds.co.uk, quoting your invoice number and describing the damage involved and attaching photos of the damage to the email. We will issue you with a returns reference number and give you instructions on how to return your goods.

Other Queries?

If none of the above has answered your query please email us at team@topdogsuds.co.uk.